Privacy Policy
Last updated: April 1, 2026
Aibers Health ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our healthcare platform.
1. Information We Collect
We collect information that you provide directly to us, including:
- Personal Information: Name, email address, phone number, date of birth
- Health Information: Medical history, symptoms, vital signs, lab results, prescriptions
- Account Information: Login credentials, preferences, settings
- Communication Data: Messages with healthcare providers, chat history
- Device Information: IP address, browser type, device identifiers
2. How We Use Your Information
We use the collected information to:
- Provide and improve our healthcare services
- Facilitate communication between patients and healthcare providers
- Generate AI-powered health insights and recommendations
- Process appointments and manage your care
- Send important notifications about your health
- Ensure platform security and prevent fraud
- Comply with legal and regulatory requirements
3. Data Sharing and Disclosure
We may share your information with:
- Healthcare Providers: Doctors and staff involved in your care
- Service Providers: Third parties that help us operate our platform (cloud hosting, analytics)
- Legal Authorities: When required by law or to protect rights and safety
We do not sell your personal or health information to third parties.
4. Third-Party Integrations
Our platform may integrate with third-party services:
- Google Drive: If you connect your Google Drive, we access only files you explicitly share with us for medical document storage
- WhatsApp: For communication with healthcare providers
- Payment Processors: For billing and payments
Each third-party service has its own privacy policy governing their use of your data.
5. Data Security
We implement industry-standard security measures to protect your data:
- Encryption in transit (TLS/SSL) and at rest
- Secure authentication with multi-factor options
- Regular security audits and monitoring
- Access controls limiting data to authorized personnel
- HIPAA-compliant data handling practices
6. Data Retention
We retain your information for as long as necessary to provide services and comply with legal obligations. Medical records are retained according to applicable healthcare regulations. You may request deletion of your account data, subject to legal retention requirements.
7. Your Rights
You have the right to:
- Access your personal and health information
- Request correction of inaccurate data
- Request deletion of your data (where legally permitted)
- Withdraw consent for optional data processing
- Export your data in a portable format
- Opt-out of marketing communications
8. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect data from children under 13 without parental consent. If you believe we have collected such data, please contact us immediately.
9. International Data Transfers
Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers in compliance with applicable laws.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notification. Your continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us